Most new, unopened products can be returned within 30 days of delivery for a full refund. We will also refund your return shipping costs if the return is due to an error on our part (you received an incorrect or defective product, etc.).
You should receive your refund within 4 weeks of returning your package, but in most cases you will receive it sooner. This includes the time it takes to receive the return from the sender (5-10 business days), the time it takes to process the return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
Below is a list of criteria for returning an order:
1) Returned merchandise must be unused, undamaged and with original materials. The merchandise must be original, unused, used and in original condition.
2) It is important that you check and read your box in its entirety before signing it. If there are any defects, damages or problems, please note them on the delivery slip.
3) If any part of your order is visibly damaged, return the damaged boxes. Look for cracked corners, moisture and leaks. If your package contains equipment, inspect all parts before signing for them. If a complete inspection is not possible, indicate on the shipping label that an inspection will be made at a later date (within 24 hours of receipt).
4 Returns must be made within the first 30 days of receipt of goods. Orders for which the 30-day return period has expired cannot be returned through Discountonshoes.